For laboratory research only. Not for human or veterinary use.

Source

Shipping Policy

Source Research 1125 E Broadway #2179, Glendale, CA 91205 Email: support@sourceresearch.io

Effective date: October 16, 2026

This Shipping Policy covers orders placed on sourceresearch.io (the “Site”). All products are sold strictly for in-vitro laboratory research use only. They are not for human or animal consumption. You must be at least 21 years old to order.

1. Where We Ship

We ship only to addresses within the United States (the 50 states and the District of Columbia).

  • We do not ship internationally.
  • We do not ship to APO, FPO, or DPO military addresses, or to U.S. territories, unless the Site specifically says otherwise.
  • UPS does not deliver to P.O. Boxes. Please provide a physical street address.

2. Carrier

We ship all orders by UPS. Available service levels and shipping rates are shown at checkout.

3. Order Processing

  • Orders ship within 1 business day after payment clears. Business days are Monday through Friday, excluding U.S. federal holidays.
  • Orders placed on a weekend or U.S. federal holiday are treated as received on the next business day.
  • Bank transfer orders ship after the funds have cleared and been received in our account. Depending on your bank, this may take several business days.
  • Orders paid by other methods ship after the payment is confirmed. Accepted payment methods are shown at checkout.
  • Orders may take longer to process during high-volume periods, if items are out of stock, or if we need to verify an order. If your order is delayed, we will contact you.

4. Tracking

When your order ships, we will email you a confirmation with your UPS tracking number. If you do not receive it within 2 business days of payment clearing, check your spam folder, then contact us.

5. Delivery Times

Delivery times shown at checkout or in tracking are estimates provided by UPS. They are not guaranteed. Weather, carrier volume, holidays, and other factors outside our control can cause delays. We are not responsible for carrier delays. If a package appears to be lost, however, we will help you as described in Section 7.

6. Address Accuracy

You are responsible for entering a complete and correct shipping address at checkout.

  • Before shipment: if you notice an error, contact us right away at support@sourceresearch.io. We can update the address if the order has not shipped yet.
  • After shipment: we may be able to ask UPS to change the address, but we cannot guarantee it. Any carrier fees for the change are your responsibility.
  • Returned packages: if a package comes back to us because of an incorrect or incomplete address, a refused delivery, or a failed pickup, you must pay the cost of re-shipping it. If you would prefer a refund instead, we will refund the item price minus the original shipping charges.

7. Lost, Damaged, and Delivered-Not-Received Packages

7.1 Lost or damaged in transit

If tracking stops updating, the package is late, or it arrives damaged, contact us using the steps and time frames in our Refund Policy. For damaged packages, report within 3 days of delivery and include photos. We will file the claim with UPS and keep you updated. When a claim is approved, we will send you a replacement or a refund as described in the Refund Policy.

7.2 Marked delivered but not received

Once UPS confirms delivery to the address you provided, responsibility for the package passes to you. We still want to help. If you cannot find a package that tracking shows as delivered:

  1. Check around the delivery location, with neighbors, and with any building office or mailroom.
  2. Wait 1–2 business days. Packages are sometimes scanned as delivered a little early.
  3. Contact us within 5 days of the delivery scan with your order number.

We will help investigate. Where possible, we will file a claim with UPS or ask UPS for delivery details such as GPS or photo confirmation. Any replacement or refund depends on the outcome of the carrier claim.

8. Signature and Adult Recipient

  • The person who receives the package must be 21 years of age or older.
  • Where available, you may choose a signature option at checkout, including UPS Adult Signature Required, which requires a recipient aged 21 or older.
  • We may require a signature on some orders, such as higher-value orders. If so, we will tell you at checkout or before shipment.
  • If a signature is required and no eligible recipient is available, UPS will try again or hold the package for pickup according to its procedures. Packages that UPS returns to us are handled as described in Section 6.

9. Packaging

  • Orders ship in plain, discreet outer packaging. Nothing on the outside describes the contents.
  • Products are packed securely to reduce the risk of breakage in transit.
  • Temperature-protective packaging may be used at our discretion, depending on the product and season. Please bring packages inside promptly after delivery and store the products as described on their product documentation.

10. Right to Refuse or Cancel Orders

We may refuse, cancel, or limit any order at our discretion. Examples include:

  • We cannot verify the buyer’s age, identity, or payment.
  • The order or related communications suggest the products may be used other than for in-vitro laboratory research, including on humans or animals.
  • The shipping address is outside our service area, or the order appears fraudulent.
  • There are pricing or listing errors, or the items are out of stock.

If we cancel an order after payment, we will refund you in full as described in our Refund Policy.

11. Changes to This Policy

We may update this policy from time to time. We will update the effective date above when we make changes.

12. Contact Us

Source Research 1125 E Broadway #2179 Glendale, CA 91205 Email: support@sourceresearch.io