Source Research 1125 E Broadway #2179, Glendale, CA 91205 Email: support@sourceresearch.io
Effective date: October 16, 2026
This Refund Policy covers purchases from sourceresearch.io (the “Site”). “Source Research,” “we,” “us,” and “our” mean Source Research. “You” and “customer” mean the person who placed the order.
All Source Research products are sold strictly for in-vitro laboratory research use only. They are not for human or animal consumption, and they are not drugs, food, cosmetics, or dietary supplements. You must be at least 21 years old to buy from us. Nothing in this policy says or implies that any product is safe or suitable for any use other than laboratory research.
1. “Test Us” Guarantee
We stand behind the quality of every lot we sell, and we encourage independent verification.
1.1 How it works
If you have a sealed vial from one of our lots tested by an accredited independent laboratory:
- If the vial fails: we refund your full order and publish the test result.
- If the vial passes: we give you a credit of up to $500 toward your documented laboratory cost.
1.2 What counts as a failure
A vial fails if the independent lab report shows any of the following:
- The identity of the compound does not match the product label.
- Purity is below the specification stated on our Certificate of Analysis (COA) for that lot, after accounting for the lab’s stated measurement uncertainty.
- Net content falls outside the tolerance stated on our COA for that lot, after accounting for the lab’s stated measurement uncertainty.
If the report does not show any of these, the vial passes.
1.3 Requirements
To be eligible, all of the following must be true:
- Accredited lab. The test was performed by an independent third-party laboratory accredited to ISO/IEC 17025 (or an equivalent recognized accreditation) for the method used. The lab must not be owned by or affiliated with you.
- Our product. The vial came from an order you placed directly with Source Research, and the lot number on the vial matches a lot we sold to you.
- Sealed when submitted. The vial was unopened, with its original seal and label intact, when it reached the lab. The lab report or chain-of-custody record should confirm this where possible.
- Proper handling. The vial was stored as described on its product documentation and was tested before any expiration or retest date shown on the label or COA.
- Complete report. You provide the full, unaltered lab report, not a summary or excerpt.
1.4 Limits
- One claim, and one lab-cost credit, per customer per lot.
- A refund for a failed test covers the order that contained the tested vial.
- The lab-cost credit for a passing result is the lesser of your documented lab cost or $500. It is issued as store credit on your Source Research account unless we agree to another method in writing.
- The guarantee does not cover shipping costs to the lab, consulting fees, or other indirect costs.
1.5 How to submit a claim
Email support@sourceresearch.io with the subject line “Test Us Claim – [Order Number]” and include:
- Your name and order number.
- The product name and the lot number printed on the vial.
- The full lab report as a PDF, showing the lab’s name, accreditation, method, and results.
- The lab’s invoice or receipt showing what you paid for the test.
- A clear photo of the vial and its label, showing the lot number, taken before you submitted it to the lab.
- Any chain-of-custody or sample receipt documentation the lab provided.
We will confirm we received your claim within 2 business days. We may contact the laboratory directly to confirm the report is authentic. We aim to make a decision within 10 business days of receiving a complete submission.
1.6 Publication of results
If a vial fails, we will publish the result on the Site along with the lot number. If you submit a claim, you agree that we may publish the lab report and its results. We will remove your name, address, and other personal information before publishing. We may also publish passing results in the same way.
2. Damaged or Lost Shipments
2.1 Damaged shipments
If your order arrives damaged (for example, a broken vial, a compromised seal, or a crushed package):
- Email support@sourceresearch.io within 3 days of delivery, as shown by the carrier’s tracking.
- Include your order number and clear photos of the outer package, the inner packaging, and each damaged item, including labels and lot numbers.
- Keep all packaging materials until your claim is resolved. The carrier may need to inspect them.
After we review your report, we will send a replacement of the damaged items or refund them, at our discretion and subject to stock availability.
2.2 Lost shipments
A shipment may be treated as lost if:
- tracking shows no movement for 5 business days, or
- the package has not been delivered within 3 business days after the carrier’s estimated delivery date.
Contact us with your order number once either condition is met. We will open an investigation with the carrier. If the carrier confirms the package is lost, or the investigation does not locate it, we will send a replacement or a refund, at our discretion.
If tracking shows the package as delivered but you did not receive it, please see Section 7 of our Shipping Policy.
3. Returns of Unopened Products
3.1 Eligibility
You may return products within 14 days of delivery if they are:
- unopened and sealed, with original seals, caps, and labels intact;
- in their original packaging; and
- stored as described on their product documentation while in your possession.
Opened vials, or vials with broken or disturbed seals, cannot be returned. We cannot verify the integrity of these items once they have left our control, and we will not resell them.
3.2 How to return
- Email support@sourceresearch.io with your order number and the items you want to return. Do not send items back without contacting us first.
- We will reply with a return authorization and the return address.
- Ship the items using a trackable method. You pay return shipping. We recommend insuring the package. We are not responsible for returns lost or damaged in transit.
3.3 Inspection and refund
We inspect returned items when they arrive. If they meet the conditions above, we refund the item price. Original shipping charges are not refundable unless the return is the result of our error. If items arrive opened, unsealed, damaged, or otherwise ineligible, we may decline the return. If we decline, we will tell you why and, at your request and expense, ship the items back to you.
3.4 Our errors
If we shipped the wrong product or the wrong quantity, contact us within 14 days of delivery. We will correct the error at no cost to you, including return shipping where a return is needed.
4. Refund Timing and Method
4.1 Timing
We process approved refunds within 5 business days of approval. How long the refund takes to reach you depends on your payment method and financial institution. Card refunds commonly take 5–10 business days to appear.
4.2 Method
We refund to your original payment method wherever possible. The accepted payment methods are shown at checkout and may include cards processed by third-party payment processors, bank transfer, peer-to-peer payment services, and USDC.
- Cards: refunded to the card used, through the payment processor.
- Bank transfer and peer-to-peer payments: refunded to the originating account or a verified account in the purchaser’s name.
- USDC and other crypto payments: refunded in USDC for the original U.S. dollar amount of the refunded items, no matter how the market value has changed since purchase. Refunds go to the wallet address that sent the payment, or another wallet address you confirm in writing. Please check the address carefully. Blockchain transactions cannot be reversed, and we are not responsible for funds sent to an address you provided in error.
If we cannot refund to the original method, we will work with you to arrange another method. We may need to verify your identity first.
4.3 Store credit
Store credit, including Test Us lab-cost credit, has no cash value. It cannot be transferred and can only be used on the Site.
5. Chargebacks and Payment Disputes
If you have a problem with an order, please contact us first at support@sourceresearch.io. Most issues can be resolved more quickly through us than through a dispute.
If you file a chargeback or payment dispute without contacting us first, we may close your account and decline future orders. We respond to every dispute. When we do, we provide relevant evidence to the payment processor or financial institution, such as order details, your acceptance of our terms and research-use acknowledgment, shipping and delivery confirmation, and our communications with you.
Nothing in this section limits any rights you have under applicable law or under your agreement with your card issuer or financial institution.
6. Misuse and Research-Use Violations
By ordering, you confirm that you are at least 21 years old and that you will use products only for in-vitro laboratory research. If we reasonably determine that you have broken these terms, you lose eligibility for refunds, returns, replacements, and Test Us claims or credits on the affected orders. Examples include stating or implying an intent to use products on humans or animals, or reselling products for such purposes. We may also cancel open orders and close your account.
We may also deny a claim if we reasonably believe it is fraudulent, if a submitted lab report has been altered, or if the product has been tampered with.
7. Changes to This Policy
We may update this policy from time to time. The version posted on the Site when you placed your order applies to that order. We will update the effective date above when we make changes.
8. Contact Us
Source Research 1125 E Broadway #2179 Glendale, CA 91205 Email: support@sourceresearch.io